The Annual Traded Services Customer Satisfaction Survey 2019/20 is Now Live!
FAO: Headteachers, School Business Managers, Chairs of Governing Bodies
It’s that time of the year again!
It is important to us that you are satisfied with our services so each year we ask for feedback on your experience through the completion of a short survey. This survey will allow us to assess how well we have done in 2019/20, and your honest feedback also helps us to improve so the more detail you can provide, the better.
The survey is now live on the portal and can be accessed via the ‘to do’ list section on your school’s landing page once you log in. Multiple individuals can complete the survey depending on who is most qualified and has enough knowledge about the particular service provision being rated, therefore, we recommend a collaborative approach with input from headteachers, the chair of your governing body, business/finance/operations lead and any other relevant staff that may need to be consulted. Remember that you will be able to dip in and out of the live survey and save your ratings and comments to be continued at your convenience.
The survey will be open for completion between Monday 13th January and Friday 28th February 2020.
Thanks in advance for your participation.
Notice from the Department for Education - Coronavirus
Notice from the Department for Education
Coronavirus – Advice for all early years providers, schools and further education providers
The government is closely monitoring the spread of the Coronavirus and is taking action at home and abroad.
The overall risk of Coronavirus to the UK remains moderate. However, we understand that people may be concerned where there are children, students or staff returning from or visiting China.
Public Health England and the Foreign Office have issued advice for anyone travelling to the area. This can be found at:
Latest information and advice can also be found at:
Please share this advice with your staff and cascade as appropriate.
Advice for parents/guardians
You should not be unduly worried about the possibility of your children catching the Coronavirus.
There is no reason why your children should not continue to attend their early years, school or further education setting as normal.
We recognise that some families or children may be planning to travel to China during the forthcoming half-term period. If so, please refer to the FCO’s latest travel advice via the link above.
What action you can take
A UK wide campaign has been launched to provide clear advice on how to slow the spread of Coronavirus.
Please help to support the campaign which promotes basic hygiene practices, such as regularly washing hands and always sneezing into a tissue, to stem the spread of viruses.
You can do this by:
Displaying this poster in relevant public spaces:
Sharing DHSC content from the following social media links:
Taking CARE to Promote Mental Health in Schools and Colleges
Dear all schools,
The Anna Freud Centre is calling on all schools and colleges to use the new CARE animation on a staff training day, in a staff briefing or team meeting, and to send the animation and accompanying guidance notes out as a staff bulletin.
You will be able to find these guidance notes and posters, attached and also through the links above.
School Funding Forum Minutes
Schools are advised that the minutes of the Schools Funding Forum meeting held on 16th January have now been published on the council’s website.
County Lines – by Henry Blake
A number of you were at the Havering Violence Reduction Summit on the 27th November 2019, one of the items on the Agenda was the 20 minutes county lines film called “County Lines – by Henry Blake”, many attendees found this very emotive and wanted to either see it again, have other work colleagues see it, have a discussion around it, etc.
As a result of this, our colleagues in Barking & Dagenham have re-commissioned Henry Blake to deliver a number of County Lines Screenings and discussion sessions with frontline staff across the whole of the East Area (Barking & Dagenham, Havering and Redbridge).
The sessions will run on a range of dates between February - March 2020 at the Broadway Theatre, Barking, IG11 7LS. Each session will run for 90 minutes comprising of a 20-minute short film followed by a presentation and discussion led by writer/director Henry Blake. This session will look at analysing the film’s characters and themes and discusses the frontline experience of working with young people involved in county lines, providing support and professional guidance to those affected by the issue.
If you are interested in attending a session please see dates, times and booking options on Eventbrite which can be accessed here. Please feel free to pass onto colleagues who will benefit from these sessions.
Also, for those interested, the award-winning feature-length film should be available in cinemas from mid-April 2020, with a possible special screening taking place in Romford prior to the main release. (More details to follow at a later date)
Last of all, just a reminder that a final tri-borough Violent Crime Workshop event is taking place on the 12th February. If you haven’t booked on then please click here. This is your opportunity to help highlight gaps, tell us what works well, opportunities for change, etc. Spaces are again on a first come first serve basis, so please don’t leave it too late as last time allocated tickets ran out.
Some of the topics to be discussed are:
Understanding journeys and transport hubs to and from school
Problem locations and hotspots
Diversionary Programmes/ Local Offer