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The Annual Traded Services Customer Satisfaction Survey 2019/20 is Now Live!

FAO: Headteachers, School Business Managers, Chairs of Governing Bodies


It’s that time of the year again!


It is important to us that you are satisfied with our services so each year we ask for feedback on your experience through the completion of a short survey. This survey will allow us to assess how well we have done in 2019/20, and your honest feedback also helps us to improve so the more detail you can provide, the better. 

The survey is now live on the portal and can be accessed via the ‘to do’ list section on your school’s landing page once you log in. Multiple individuals can complete the survey depending on who is most qualified and has enough knowledge about the particular service provision being rated, therefore, we recommend a collaborative approach with input from headteachers, the chair of your governing body, business/finance/operations lead and any other relevant staff that may need to be consulted. Remember that you will be able to dip in and out of the live survey and save your ratings and comments to be continued at your convenience.

The survey will be open for completion between Monday 13th January and Friday 28th February 2020.


Thanks in advance for your participation.  




13 Jan 2020

Customer Services Team
Customer Services Team
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